Emergency Travel Medical Coverage

Whether you travel frequently or just once a year on a family vacation, it is vital to have Emergency Travel Medical Coverage when you travel outside Canada. A single illness or injury can be financially devastating. With this protection there is no need to purchase additional travel insurance from your travel agent.

The insurance protection is underwritten by AXA Assurances Inc. Included with the coverage is the AXA Assistance program.
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For AXA Emergency Travel Contact Information

What is the role of AXA Assistance?

How can AXA Assistance help?

How does it work?

What if I need a doctor?

What if my prescription medication is lost?

What if I am hospitalized?

What if local medical facilities are not adequate?

What happens if I am released from hospital and still need help?

What happens in the event of death?

What happens if I am unable to contact my family or employer?

What if my wallet is stolen and I need replacement documents?

What if I need to contact the embassy or consulate?

What if I need a lawyer while outside the country?

What if I do not speak the language?

What if I am hospitalized and need a family member present?

What if children are travelling with me and become sick or injured?

What other travel assistance is available?

Will AXA Assistance pay my medical bills?

Summary of Benefits

Foreign Travel Advisory
Before you plan a trip, you might want to check out this handy link for any
Travel Warnings

What is the role of AXA Assistance?

AXA Assistance provides travelling employees worldwide emergency assistance services 24 hours a day, 7 days a week.

How can AXA Assistance help?

One phone call connects you to a network of multilingual specialists who will assist you with medical, personal and travel related problems when away from home.

How does it work?

Call AXA Assistance at one of the numbers listed on the membership card provided. Please carry your membership card with you at all times. However, the numbers are available on our website.

What if I need a doctor?

Call AXA Assistance and we will refer you to a doctor. If you are experiencing a medical emergency, access local medical care immediately, then contact AXA Assistance.

What if my prescription medication is lost?

If you need to replace lost, stolen or depleted medication, contact AXA Assistance and whenever permissable by local law, AXA Assistance will send you the needed medication at your expense.

What if I am hospitalized?

Call AXA Assistance and they will evaluate the care you are receiving and determine what actions should be taken to ensure your speedy and safe recovery. AXA Assurance will monitor your care and evaluate the adequacy of treatment and medication given. AXA Assistance will also keep your family and/or your employer informed of your progress.

What if local medical facilities are not adequate?

If you are hospitalized in an area where adequate medical facilities are not available, AXA Assistance will provide medical evacuation to the nearest facility capable of providing the required care or, if authorized by the attending physician, back to Canada or the country of origin.

What happens if I am released from hospital and still need help?

When your condition is stabilized, and AXA Assistance determines it is medically advisable to bring you home or to a facility near your permanent residence, AXA Assistance will arrange the repatriation under medical supervision.

What happens in the event of death?

AXA Assistance will obtain clearances and arrange transportation for the return of mortal remains.

What happens if I am unable to contact my family or employer?

AXA Assistance will receive and transmit emergency messages between you and your family and/or employer.

What if my wallet is stolen and I need replacement documents?

AXA Assistance will assist you if you lose important travel documents while travelling i.e. passports, credit cards, etc.

What if I need to contact the embassy or consulate?

AXA Assistance will provide you with contact information for embassies and consulates worldwide.

What if I need a lawyer while outside the country?

AXA Assistance will arrange for an initial legal consultation if a member experiences a civil or criminal problem in a foreign country.

What if I do not speak the language?

AXA Assistance will provide emergency telephone translation services as well as referrals to interpreter services.

What if I am hospitalized and need a family member present?

AXA Assistance will arrange for airfare to the place of hospitalization for an immediate family member chosen by you.

What if children are travelling with me and become sick or injured?

If dependant children are left unattended, AXA Assistance will make arrangements to return them to their place of residence.

What other travel assistance is available?

AXA Assistance will provide help in replacing tickets, identification papers or other official documents in the event of loss, theft or interrupted trip. AXA Assistance will also provide you with pre-trip information such as information on passports, visa, required vaccinations and any restrictions that apply to each country the person is visiting. We can also help finding lost or stolen luggage.

Will AXA Assistance pay my medical bills?

The AXA Assistance card is not a credit card for payment of services. AXA Assurances Inc. is your medical insurance provider and will pay all covered medical costs. A summary of these benefits is show below. However, we recommend you consult the sample Emergency Travel Insurance contract for complete details of the coverage provided.

Summary of Benefits

  • maximum trip duration (single trip) of 60 days
  • 100% coverage up to a maximum of $1,000,000
  • Evacuation benefit $15,000
  • Repatriation benefit $5,000
  • Family Transportation benefit $5,000
  • Return of Vehicle benefit $500
  • Hotel Convalesence benefit $1,000

This coverage is available to all employees under the age of 70.


The premiums for the Emergency Travel Medical coverage and the Catastrophic In-Country Medical Protection are combined into one plan (they are not available separately)

$80.00/year

$160.00/year

$205.00/year


There is no need to buy additional travel medical insurance when you go on a trip.

This plan does it ALL
(except trip cancellation)

Sample Emergency Travel Insurance contract (3.2mb)